FAQS

What is the best way to store pralines? The best way to store the pralines is in an airtight container. Aunt Sally's does not use preservatives in our pralines. For optimum flavor we suggest that the pralines are enjoyed within the first three weeks.

Why are there white spots on my pralines? The white spots are a natural phenomenon called crystallization. Aunt Sally's does not use preservatives in our famous praline recipe. Crystallization is the sugar turning back into its original crystal form. The process begins the moment we spoon the praline mixture onto the table. For optimum flavor, consume within three weeks.

What if I cannot find a particular item I am looking for? We are constantly adding new items to our site. But, there may be something you are looking for that is not listed here. There are many items in our store that are not on our website. If you can't find an item here, it is probably available in our store. So give us a call, and we will try to find it for you.

What happens if an item I order is out of stock? If an item is out of stock, there are several options you have. We can: 1. hold your order until all of your purchases are available and notify you when the order is ready to ship. 2. ship available items immediately and the remainder of your order will be shipped as soon as we receive the out of stock items. 3. gladly offer suggestions for substitutions from our wide variety of merchandise.

What forms of payment do you accept? We accept Visa, MasterCard, American Express, Discover and JCB. We also accept money orders if you would like to order by mail.

What if I don't want to use my credit card online? We will be happy to accept credit card orders by phone 7 days a week from 8 AM to 8 PM Central Time through our toll-free Praline Hotline at 1-800-642-7257.

Does Aunt Sally's® charge sales tax? Shipments within the state of Louisiana are subject to a 4% sales tax and shipments within Orleans Parish are subject to a 9% sales tax. Out of state shipments are non-taxable.

What can I do if my shipment does not arrive when it was supposed to? If you have questions about your shipment you may e-mail customer service at service@auntsallys.com or call 1-800-642-7257 Monday through Friday from 9 AM to 5 PM Central Time. We will be able to track your package and inform you about its location and estimated time of arrival.

What happens if I receive a damaged shipment? We take extra precaution in packing all merchandise to avoid breakage during shipment. All glass items are wrapped in air-bubble cushioning and when needed are packed with polystyrene or starch packing peanuts. But in the event that a merchandise item does break during shipment, please contact us through e-mail at service@auntsallys.com or our toll-free number at 1-800-642-7257 Monday through Friday from 9 AM to 5 PM Central Time. Let us know what was damaged and we will replace that item at no charge.

What is Aunt Sally's® return policy? Aunt Sally's® is committed to 100% customer satisfaction. If you are not satisfied with your order, we will gladly replace it at no charge or issue you a full refund. Please e-mail us at service@auntsallys.com or call our toll-free number at 1-800-642-7257 Monday through Friday from 9 AM to 5 PM Central Time, explain the situation to us and we will do what it takes to make it right.

Where else can I buy Aunt Sally's® Pralines? Aunt Sally's® Pralines are available in many gourmet food stores, gift shops and speciality markets around the country. Call our Praline Hotline at 1-800-642-7257 Monday through Friday from 9 AM - 5 PM Central Time to find a location near you.

Shipping to more than one address? Aunt Sally's® is glad to hear that you love our delicious Creole Pralines and want to share them with everyone you know. Please add any additional shipping addresses to the comment section on the order page. You can also fax or e-mail your address list or you may place each order seperately. If you prefer, please call our customer care staff. We will honor all of our internet specials for you.

And as for "Who is Aunt Sally?" Don't ask, that's our little secret and we're not telling.